Philly ETE 2019 – Jessica Kerr – Principles of Collaborative Automation

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Abstract

Great automation doesn’t replace humans; it enhances us. When we are choosing or building tools for our team, we want them to play like team members: keep us informed, make the easy decisions repeatably, and pass the hard decisions to the humans along with the information we need to make them.

Based on research in human-centered design, this talk enumerates principles and challenges of collaboration for programs. It lists strategies for eliminating “human error” as well as human frustration. Our tools should make us smarter, not hide knowledge from us. In aviation and medicine, this is a million-dollar investment–but when we construct our own tools, collaborative automation is within our reach.

About Jessica Kerr

Jessica Kerr is a developer at Atomist, a speaker at conferences around the world, a podcaster on Greater Than Code, and a mother of two tweenage daughters in St. Louis, MO. Her current obsessions include symmathesy, resilience engineering, DevOps, and domain driven design. She loves shaving yaks, especially automating the tedious or rude parts of programming.